Our customer care begins by providing photography and descriptions that let you fully appreciate a model before purchasing. However, if you are not satisfied with your purchase, simply return it within 30 days of purchase in its original condition for an exchange or refund. Shipping costs are NOT refundable.

‘Damaged’

We try our best to ensure every item ships in excellent condition. We personally inspect MOST PACKAGES prior to shipment. However, we do not open certain model product boxes prior to shipping if examination will damage the box. If you should receive merchandise that is damaged, please contact us immediately before returning the item.

Please refuse delivery of any obviously damaged outer cartons from our carrier. Do not open the carton, and notify us immediately. This preserves our right to collect insurance from the carrier and your right to an exchange.

We do NOT refund shipping charges. However, if you are making an exchange due to damage, we do not charge for the second shipment to you.

‘Returns’

All returns must be received within 30 days of purchase.

Returns must be carefully repacked with original wrappings and in new and saleable condition. If your item arrived damaged, please take care to pack so further damage does not result.

Returns must be insured for the full retail value of the package contents and the shipping pre-paid by the customer. Returns must be insured for the full value. Other major carriers may offer different default levels of insurance. Please make sure your return shipment is properly insured.

Please include a copy of the invoice PLUS a description of the item’s defects and/or the reason for returning the item. Indicate whether you want to exchange the item or a refund.

Ship the item to the following address:

Ridgway Die Cast Collectables
Carters Barn
The Old Stable Yard
Langdon Lane
Radway
Warwick
CV35 0UQ
UK